Through which medium did you receive assistance?

Was the information explained with clarity so that you could understand?

If the employee was not able to assist you, was the employee helpful in directing you to the appropriate office?

Did the employee have a positive attitude?

Did the employee practice active listening?

Did the employee accomplish what you needed?

If you were assisted in person, was the office clean and organized?

If you were assisted in person, what was the approximate wait time for assistance when you entered the office?

If you were assisted in person or online, approximately how long was the response time?